脑洞档案Brain Archive
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脑洞档案 · 帮助与支持

Brain Archive · Help & Support

联系我们 / Contactsupport email pending

感谢你使用脑洞档案。

如果你在使用过程中遇到问题，或者有任何功能建议，可以通过上方方式联系我们。

常见问题

  1. 01

    无法登录

    请确认网络连接正常，并重新尝试登录。如果问题仍然存在，请联系我们。

  2. 02

    数据没有同步

    请确认你已经登录同一个脑洞档案账号，并保持网络连接正常。同步可能需要短暂时间。

  3. 03

    永久版没有显示为已解锁

    请打开 App 内的永久版页面并选择「恢复购买」。请确保设备正在使用购买永久版时使用的 Apple Account。

  4. 04

    更换设备后如何恢复永久版？

    使用购买时相同的 Apple Account，然后在 Brain Archive 中选择「恢复购买」。

  5. 05

    免费版有什么限制？

    免费用户最多可以创建 3 个脑洞，每个脑洞最多记录 5 条灵感。永久版可以无限创建脑洞和灵感。

Thanks for using Brain Archive.

If you experience any issues or have suggestions, feel free to contact us.

Frequently Asked Questions

  1. 01

    I can't sign in

    Please check your internet connection and try again. If the issue continues, contact us.

  2. 02

    My data isn't syncing

    Make sure you're signed in to the same Brain Archive account and connected to the internet. Syncing may take a moment.

  3. 03

    My Lifetime purchase isn't unlocked

    Open the Lifetime purchase screen in Brain Archive and select Restore Purchases. Make sure your device is using the Apple Account that originally purchased Lifetime access.

  4. 04

    How do I restore Lifetime access on a new device?

    Use the same Apple Account that made the original purchase and select Restore Purchases in Brain Archive.

  5. 05

    What are the Free version limits?

    Free users can create up to 3 folders and save up to 5 ideas in each folder. Lifetime unlocks unlimited folders and ideas.